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Quality-Certified Hotels: The Role of Certification Bodies on the Formation of Customer Behavioral Intentions

Abstract: This study attempts to explore the role of certification bodies on the formation of customer behavioral intentions. A structured questionnaire was used to collect data from hotel customers in Spain. The results of the structural equation modeling indicate that a certified hotel's image will positively influence stay intention and willingness to pay a premium. At the same time, awareness of, and trust in, certification bodies both have a positive effect on a certified hotel's image. Finally, awareness of certification bodies also exerts a positive effect on trust in certification bodies. The results offer hoteliers potential strategies for customer behavioral intentions enhancement.

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Fuente: Sustainability 2021, 13(22), 12733

Editorial: MDPI

Fecha de publicación: 18/11/2021

Nº de páginas: 15

Tipo de publicación: Artículo de Revista

DOI: 10.3390/su132212733

ISSN: 2071-1050

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Autores/as

JESUS COLLADO AGUDO

ROSA PATRICIA MARTINEZ GARCIA DE LEANIZ

ANGEL HERRERO CRESPO

RAQUEL GOMEZ LOPEZ

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