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Modelling the Service Quality of Public Bicycle Schemes Considering User Heterogeneity

Abstract: This article proposes a methodology for studying the quality of service perceived by users of a public bicycle scheme. The public are involved from the first phases of the research through their presence in focus groups to identify the relevant variables asked about in the survey. Ordered probit models have been calibrated which consider systematic variations in preference and random parameters. The results highlight the importance of safety and available information above other service variables, as well as the adjustment in perception of overall quality after considering each of the characteristics of the service, as it is proposed in this methodology.

Otras publicaciones de la misma revista o congreso con autores/as de la Universidad de Cantabria

 Fuente: International Journal of Sustainable Transportation, 2015, 9, (8), 580-591

Editorial: Taylor and Francis Ltd.

 Año de publicación: 2015

Nº de páginas: 47

Tipo de publicación: Artículo de Revista

DOI: 10.1080/15568318.2013.838722

ISSN: 1556-8318,1556-8334

Proyecto español: TRA2010-18068

Url de la publicación: http://DOI:10.1080/15568318.2013.838722

Autores/as

MARIA BORDAGARAY AZPIAZU

ANGEL IBEAS PORTILLA

MARÍA ROSA BARREDA MONTEQUÍN