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A fuzzy multicriteria approach for IT Governance evaluation

Abstract: This work seeks to provide a new multi-criteria approach to assess IT Governance (ITG) in the area of Strategic Alignment. The complete methodological development process is described. The evaluation model uses Fuzzy Analytic Hierarchy Process (FAHP) and it is targeted to IT processes, more specifically to the COBIT© IT maturity levels, domains and processes, thus providing a differentiated analysis of importance for each item. Its relevance is related to addressing isolated and individual evaluation criteria that are normally practiced in audits of processes. The model allows generating information that extends the guarantees of compliance and corporate governance from different organizations. This research demonstrates that the combined use of multi-criteria decision methodologies and soft computing proves to be particularly suitable for Strategic Alignment such as the focal area of COBIT. The model was applied in a big retail Brazilian company.

Otras publicaciones de la misma revista o congreso con autores/as de la Universidad de Cantabria

 Fuente: Journal of Information Systems and Technology Management = Revista de Gestão da Tecnologia e Sistemas de Informação, 2014, 11(2), 257-276

Editorial: Universidade de São Paulo, Faculdade de Economia, Administração e Contabilidade, Laboratório de Tecnologia e Sistemas de Informação

 Año de publicación: 2014

Nº de páginas: 20

Tipo de publicación: Artículo de Revista

 DOI: 10.4301/S1807-17752014000200003

ISSN: 1809-2640,1807-1775