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Abstract: This research aims to analyse the impact of quality management and corporate social responsibility on financial performance by taking into consideration the role of organizational learning and innovation as valuable intangible resources in the context of Tunisia's developing economy. A conceptual model was developed and tested in a sample of 106 Tunisian firms using Partial Least Square - Structural Equation Modeling (PLS-SEM). The results showed that quality management and corporate social responsibility are connected directly and influence financial performance positively. In contrast to quality management, corporate social responsibility is also related to organizational learning and innovation positively. However, whereas innovation contributes to financial performance directly and positively, organizational learning does not.
Fuente: Total Quality Management & Business Excellence, 2025, 36(11-12), 1101-1129
Editorial: Taylor & Francis Group
Fecha de publicación: 01/05/2025
Nº de páginas: 29
Tipo de publicación: Artículo de Revista
DOI: 10.1080/14783363.2025.2507420
ISSN: 1478-3363,1478-3371
Url de la publicación: https://doi.org/10.1080/14783363.2025.2507420
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MOHAMED, HAMDOUN
ANDREA PEREZ RUIZ
ABBASSI, HELA
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