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Abstract: This article proposes a methodology for studying the quality of service perceived by users of a public bicycle scheme. The public are involved from the first phases of the research through their presence in focus groups to identify the relevant variables asked about in the survey. Ordered probit models have been calibrated which consider systematic variations in preference and random parameters. The results highlight the importance of safety and available information above other service variables, as well as the adjustment in perception of overall quality after considering each of the characteristics of the service, as it is proposed in this methodology.
Fuente: International Journal of Sustainable Transportation, 2015, 9, (8), 580-591
Publisher: Taylor and Francis Ltd.
Year of publication: 2015
No. of pages: 47
Publication type: Article
DOI: 10.1080/15568318.2013.838722
ISSN: 1556-8318,1556-8334
Spanish project: TRA2010-18068
Publication Url: http://DOI:10.1080/15568318.2013.838722
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MARIA BORDAGARAY AZPIAZU
LUIGI DELL´OLIO
ANGEL IBEAS PORTILLA
MARÍA ROSA BARREDA MONTEQUÍN
BORJA ALONSO OREÑA
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