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Application of CRM 2.0 in Spanish public administration: identifying practical results

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 Libro: Mobile computing and wireless networks: concepts, methodologies, tools, and applications

 Publisher: IGI Global

 Year of publication: 2016

 Publication type: Book part

 DOI: 10.4018/978-1-4666-8751-6.ch074

 ISBN: 978-1-4666-8751-6

Authorship

DANIEL PEREZ GONZALEZ

PEDRO SOLANA GONZALEZ

PEDRO SOTO ACOSTA

POPA, SIMONA

SARA TRIGUEROS PRECIADO

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