ICT-enabled co-production of public services: Barriers and enablers. A systematic review

Abstract: Information and communication technologies (ICTs) are being heralded by governments and international organizations as a means of augmenting co-production of public services and a number of major initiatives are being rolled out around the world. In parallel to these activities, a body of scholarly work is emerging that investigates the extent to which ICTs enable, or, pose a barrier to, public service co-production. This paper performs the first systematic review of this emerging literature, and provides insights into the main structural and cultural factors which act as an enabler of, or barrier to, ICT-enabled co-production across government and citizens world-wide.

 Fuente: Information Polity, vol. 25, no. 1, pp. 25-48, 2020

Editorial: IOS Press

 Año de publicación: 2020

Nº de páginas: 24

Tipo de publicación: Artículo de Revista

DOI: 10.3233/IP-190122

ISSN: 1570-1255,1875-8754

Proyecto europeo: info:eu-repo/grantAgreement/EC/H2020/726755/EU/Empowering Citizens to TrAnsform European PubLic Administrations/CITADEL/