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The communication skills and quality perceived in an emergency department: The patient''s perspective

Abstract: Aim: To examine the influence of health care provider's communication skills on the quality of care perceived by Emergency Department patients. Background: Communication between patients and health care providers in the context of Emergency Department is challenging and can potentially have a negative impact on the quality of care perceived by patients. Design: Cross-sectional descriptive study conducted in the Emergency Department at the University Clinical Hospital Virgen de la Arrixaca of Murcia, Spain. Method: Data were collected from 6 to 9 June 2016. Different instruments were used to evaluate the perception of patients on the communication skills and quality of care at the Emergency Department. Results: The sample was composed of 200 patients, with an average age of 44.1 (SD = 18.3), of which 106 (53%) were men. The multiple linear regression analysis showed the association between communication skills (respect, problem solving, and nonverbal communication) and age with the quality of care perceived by the patients. Conclusions: We found that the communication skills of the health care providers were explanatory variables of the quality of care perceived in an Emergency Department.

 Autoría: Orcajada Muñoz I., Amo Setien F.J., Díaz Agea J.L., Hernández Ruipérez T., Adánez Martínez M.d.G., Leal Costa C.,

 Fuente: International Journal of Nursing Practice, 2020, 26(3), e12831

 Editorial: Wiley

 Año de publicación: 2020

 Nº de páginas: 6

 Tipo de publicación: Artículo de Revista

 DOI: 10.1111/ijn.12831

 ISSN: 1322-7114,1440-172X

 Url de la publicación: https://doi.org/10.1111/ijn.12831

Autoría

ORCAJADA MUÑOZ, IRENE

FRANCISCO JOSE AMO SETIEN

DÍAZ AGEA, JOSÉ LUÍS

HERNÁNDEZ RUIPÉREZ, TOMÁS

ADÁNEZ MARTÍNEZ, MARÍA DE GRACIA

LEAL COSTA, CÉSAR